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ATT Systems zeroes in on regional expansion
To your normal guy, a queue technique is simply this - press a button, get a queue ticket, and wait for your personal change. But there may be more to a queue procedure than meets the attention. With some modern pondering, ATT Devices designed an intelligent and much more economical queue method; one which tracks the true secret operation indicators of customer care officers by capturing pertinent statistics as they operate.
'At anybody time, we can easily observe what a customer support officer is undertaking at his counter, concerning how efficient he is in managing calls or clients,' says ATT Systems' chief govt Kenny Teo.
Employers, consequently, have the ability to get data inside the area of customer care and make improvements to present provider criteria. The smart queue program is 1 of a number of IT answers developed by ATT Systems.
Some others consist of working with small message services (SMS) to remind customers of their appointments and facilitating real-time on the web visibility of actual crowd measurement at an occasion.
The engineering corporation, a primary time winner of the Business 50 Awards previous year, specialises in planning and establishing digital systems and sub-systems for that wellbeing treatment, aviation, and visitors administration sectors.
It caters to clients through the personal and manifeste sectors, which includes authorities bodies just like the Land Transportation Authority, SingHealth polyclinics, and also the Central Provident Board, and businesses like Changi Airport Group and CapitaLand.
ATT Methods has programs to expand aggressively within the subsequent 3 to five years, that can comprise an first public presenting, states Mr Teo, that's an digital and electrical engineer by training and incorporates a diploma in science and administration.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Contributed by Boteas RK. Wong
Written by Quebec . TL. Jansen Loh go through much more about Att Systems
